Refund Policy

Refunds Within 7 Days

You may request a full refund within 7 days of payment if none of the credits associated with that payment have been used. This policy applies to subscription payments, renewals, credit packs, and paid upgrades. We assess each payment separately.

For an annual subscription, the unused requirement covers all credits derived from that annual payment, including monthly grants already issued from it. It is not limited to the current month's balance. Unused credits remaining after some of that payment's credits have been used do not qualify that payment for this 7-day unused-credit refund.

Duplicate Charges and Service Not Delivered

If you were charged more than once for the same purchase, or the paid service was not delivered, contact us to request a refund. We review the payment and delivery records to resolve the issue. These requests are separate from the 7-day unused-credit policy.

Cancellation Is Separate From a Refund

Canceling a subscription stops future automatic renewals; it does not itself request or issue a refund for an existing payment. You can manage renewal in your account's billing settings. Without a refund, paid access continues through the applicable paid period.

If a refund is approved, credits and access associated with the refunded payment may be withdrawn or adjusted. Purchases that were not refunded remain governed by their own terms.

How to Request a Refund

Email support@video-size-reducer.com with your account email, order or receipt number, payment date, and the reason for your request. If you cannot find an order number, provide the information you have so we can locate the payment.

Do not send your password, full card number, card security code, or other payment credentials. We do not need them to review a refund request.

How Refunds Are Returned

Approved refunds are processed through the payment provider used for the original transaction and returned to the original payment method. The time for a refund to appear depends on the payment provider and your bank. For Creem purchases, we determine eligibility and request the refund through Creem; its Buyer Terms also apply.

Your Statutory Rights

This policy does not limit any mandatory consumer rights or remedies you have under applicable law. Those rights continue to apply even when the 7-day or unused-credit conditions above are not met.

See our Terms of Service for the terms governing use of the service.